Refund & Cancellation Policy

Last updated: 15 October 2026

1. Free cancellation

You may cancel or change a booking free of charge up to 24 hours before the scheduled pickup. Reply to your confirmation e-mail, write to [email protected] or message us on WhatsApp at +389 78 290 935. Changes are confirmed in writing.

2. Late cancellation and no-show

Cancellations less than 24 hours before pickup, and no-shows (the passenger does not appear and does not contact us), are charged at 100% of the transfer price.

3. Flight cancellations and delays

If your flight is cancelled and you notify us at least 24 hours before the transfer, the booking is cancelled free of charge. Delayed flights are not a cancellation: we track the flight and the driver waits at no extra cost.

4. Refunds of online card payments

Where a transfer was paid online by card (CPAY / CaSys), the refund is made to the same card used for payment. Refunds for eligible cancellations are initiated within 3 working days and typically appear on your statement within 5–10 working days, depending on your bank. We never refund in cash or to a different card.

5. Cancellation by us

If we cannot perform a transfer for reasons on our side or force majeure (extreme weather, road or border closures), you are informed as early as possible and any amount paid in advance is refunded in full.

6. Complaints

If something went wrong with your ride, contact us within 7 days at [email protected]. We reply within 2 working days.

Airport Transfers Skopje · [email protected] · +389 78 290 935